🔒 Privacy Policy

Bite Win's Privacy Policy — Your data is safe with us

Your personal information is completely secure at Bite Win. This Privacy Policy clearly sets out what data we collect, why we collect it, and how we keep it protected.

Last Updated: January 2026
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Data Sale
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Data Protection
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Transparency
Our Data Protection Commitment

Why Bite Win handles your privacy differently — a quick overview

Maximum Encryption

All your data is secured with 256-bit SSL encryption. From financial transactions to profile information, everything is encrypted.

No Sale of Data

Bite Win never sells your personal information to third parties. Your data is used solely to improve our services.

Restricted Access

Only authorized personnel can access your information. Strict access controls and audit trails are enforced.

Cookie controls

You can update your cookie preferences at any time. We only use cookies that are essential or that you have explicitly permitted.

Right to Delete Data

You may request deletion of your data at any time. We will remove all data except where retention is required by law.

Transparent Policy

Bite Win's Privacy Policy is fully transparent and written in plain language. No hidden clauses or complex legal jargon.

1. Introduction

General Policy

Bite Win (bitewin.app) is a trusted online Sports Betting and gaming platform in Bangladesh. Your privacy is our top priority. This Privacy Policy ("Policy") explains in detail how Bite Win collects, uses, stores, and protects your personal information.

By using the Bite Win website or mobile app, you are considered to have read and accepted this Privacy Policy. If you have any questions about this Policy, please reach out to our support team — we are always ready to help.

Bite Win believes that data protection is not just a legal obligation — it is an ethical responsibility toward our members. This policy is written in plain, accessible language so every member can easily understand it. Bite Win's Privacy Policy is developed in accordance with international data protection standards.

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Important: This Privacy Policy applies solely to the Bite Win platform. Third-party websites and services are governed by their own privacy policies.

2. Information We Collect

Data Collection

Bite Win only collects information that is genuinely necessary to provide our services. We do not gather excessive or unnecessary data. The categories of information we collect are listed below:

Type of Data Example Reason for Collection
Identifying Information Name, date of birth, NID number Account verification & KYC
Contact Information Phone number, email address Account registration & communication
Financial information BKash/Nagad number, transaction history Payment Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Gaming information Betting history, preferred games Service Improvement & Responsible Gaming

We may collect information directly from you (at registration), automatically (during platform use), and from third-party verification services. The purpose of collection is clear in each case.

3. How Your Information Is Used

Data Usage

Bite Win uses your information for specific, limited purposes. The key reasons we use your data are outlined below:

  • For account creation, verification, and management.
  • To process deposit and withdrawal transactions.
  • To provide customer service and support.
  • To prevent fraud, money laundering, and other illegal activities.
  • Monitoring gaming patterns to promote responsible gaming.
  • To send personalized offers and promotions (with your consent).
  • To meet legal and regulatory obligations.
  • To enhance platform quality and user experience.

Our commitment: Bite Win never transfers your information to third parties for marketing or advertising purposes. You remain in full control of your data.

4. Data Retention & Storage Period

Retention Policy

Bite Win stores your information on secure servers. Our data centers operate in compliance with international security standards. Retention periods vary depending on the type and purpose of the data.

  • Account information: For the duration of account activity and a minimum of 5 years after closure.
  • Transaction Records: A minimum of 7 years as required by legal obligations.
  • KYC documents: Up to 5 years after verification.
  • Gaming logs: Up to 3 years.
  • Cookies & session data: At session end or after a maximum of 1 year.

Once the designated retention period ends, data is securely deleted or anonymized. You may also request data deletion alongside a request to close your account.

5. Data Sharing Policy

Sharing Policy

Bite Win does not share your information with third parties — that is a core principle. However, in certain limited circumstances, sharing may be necessary. Those situations are:

  • Payment Processing: Information required for bKash, Nagad, Rocket, or bank transfers is shared with the respective payment gateway.
  • Identity Verification: With authorized verification services for KYC and age verification.
  • Legal obligations: Upon court order or at the request of a regulatory authority.
  • Fraud Prevention: Suspicious transaction data reported to anti-money laundering authorities.

In all of the above cases, we require third parties to comply with strict confidentiality agreements. Your information is never sold or leased for commercial purposes.

6. Cookie Policy

Cookie usage

Cookies are used on the Bite Win website and app to enhance your browsing experience. A cookie is a small text file stored on your device. We use the following types of cookies:

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Performance Cookies: To improve platform speed and performance.
  • Preference Cookies: To remember your language, theme, and preferences.
  • Analytics Cookies: For anonymous user behavior analysis.

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.

7. Your Rights

User Rights

As a Bite Win member, you have the following rights over your personal information. Contact our support team to exercise any of these rights.

Right to access

You can request a copy of the data we hold about you at any time.

Right to Correct Data

If any of your information is incorrect, you can request a correction. We will update it as quickly as possible.

Right to Delete Data

Where no legal obligation exists, data will be deleted upon your request.

Right to Object to Data Processing

You may object to your data being used for marketing or analytics purposes.

Right to data portability

You can request a download of your data in a portable format (JSON/CSV).

8. Security Measures

Data security

Bite Win applies industry-leading security technologies to protect your information. Our security framework operates across multiple layers so that if one layer fails, the others continue to provide protection.

  • 256-bit SSL/TLS encryption for all data transfers.
  • AES-256 encryption — applied to all stored sensitive data.
  • Two-factor authentication (2FA) for account access.
  • Firewall and DDoS protection at the server level.
  • Regular security audits and penetration testing.
  • Strict access controls and training for all staff.
  • Real-time suspicious activity monitoring system.

In the event of a security breach, we will notify affected members within the legally required timeframe and take all necessary action.

9. Child Protection Policy

Age Restriction

Bite Win strictly prohibits anyone under 18 from registering an account or using our services. We do not knowingly collect personal information from minors.

Age verification is mandatory during registration. If an account is opened with false information and the user is later found to be underage, the account will be immediately closed and all associated data will be deleted.

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A note for parents: If your child has accidentally created a Bite Win account, please contact our support team immediately. We will act promptly and delete all associated data.

10. Privacy Policy Changes

Policy updates

Bite Win reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify members in advance via email or through the platform.

Continued use of Bite Win after any changes to this policy will be considered acceptance of the updated Privacy Policy. Please visit this page regularly. The date of each update will be noted at the top of the page.

11. Contact Us

Support

For any questions, complaints, or requests relating to this Privacy Policy or your personal data, please contact the Bite Win support team:

  • Email: [email protected]
  • Live Chat: Available directly on the platform, 24/7.
  • Response time: typically within 24 business hours.

We take every request seriously and remain committed to protecting your privacy at all times. Your data is safe at Bite Win — that is our promise.

Play Safe, Join Bite Win

Your privacy is fully protected. Register now and enjoy a secure betting experience with Bite Win.

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